Tickets Assign staff to departments/categories

Discussion in 'Suggestions' started by Alfa1, Sep 9, 2015.

  1. Alfa1

    Alfa1 Active Member

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    Often specific staff members are assigned to specific departments / categories. It would be useful if the helpdesk would have functionality to cater to this.
     
  2. Alfa1

    Alfa1 Active Member

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    The basics are similar to adding a moderator to a node: /admin.php?moderators/
    The admin will be able to add one or more staff members to a category and set moderator permissions.

    Staff not assigned to a category will not see the tickets/replies/content in that category. Preferably not even see the category in the sidebar at all. Not any details about tickets / number of tickets in categories unassigned.

    It's pertinent that if a staff member is not specifically assigned to a category, they will not have access to the category content. No matter if the user is administrator, supermoderator, etc.

    Staff assigned to a category will see the tickets/replies/content/number of open tickets in that category.

    Staff assigned to a category is responsible for processing the tickets in that category.
    The number of open tickets in the moderator bar, relate to the number of open tickets in the categories that the staff member is assigned to.
     

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