Russ

Pixel Exit Staff
#2
While I understand this is in pre-sales from the screenshot you're already running it, however you're not showing as an active customer of ours. Can you confirm this?
 

Mason K.

Well-Known Member
#3
Sorry for the misunderstanding Im actually showing a screenshot of a forum that already runs Apex, which is not my forum. The forum is animeforums.net
 

Russ

Pixel Exit Staff
#4
Gotcha, it's possible but to provide assistance the owner will need to ask the question in an appropriate place or they can also assign you as an authorized user to ask questions too
 

Mason K.

Well-Known Member
#5
Sorry for the misunderstanding I am actually asking this question for my forum pokevolution.net before I buy the theme, if whether or not I could do the same background feature as animeforums.net did straight out of the box.
 

Russ

Pixel Exit Staff
#9
Wondering if I did something wrong during the purchasing process of Apex @Russ or does it just take some time.
@Steve will take a look shortly to see if it came through on his end. We've had various reports on problems with the store but we can't reproduce it(works when we try and we have plenty of successful sales too).
 

Pre-Sale Questions

If you have any questions or concerns you want to ask before you make a purchase don't hesitate to use one of our multiple support channels for your convenience.