Tickets E-mail when particular prefix is used

Discussion in 'Suggestions' started by Mike Edge, Dec 2, 2015.

  1. Mike Edge

    Mike Edge Customer

    Would love if a ticket is opened with say prefix "site down" it could send an e-mail to a different address too. I have a e-mail address that is set up to forward to my AT&T e-mail to text feature to alert my phone of an outage. Would only want it to send if the one particular prefix is used, not all prefixes.

    I'm willing to pay to have this added ASAP...

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