Forum Re-arranged (support too)

Discussion in 'News & Announcements' started by Russ, Mar 27, 2014.

  1. Russ

    Russ Designer

    In following up to a recent post how we were going to be getting rid of the style specific forums we've begun that process. I've gone ahead and cleaned up the forums quite a bit, making it extremely simple. Posts were being created in the wrong sections(our forums weren't really clear to be honest!), and overall this should help a lot.

    We've actually moved the entire forum support for each style into a new area called "Customer Area". This area can only be accessed if you've purchased a style. If you don't see this section on the forum list please open a Support Ticket to get it corrected.

    While combining a ton of threads for different styles seems like a bad idea... we'll be utilizing prefixes and a prefix listing filter so clients can easily sort through styles specific to them. This will help us keep up with support quicker considering all of our premium styles are running off the XenBase Framework anyways.

    In regards to specific read-me's and instructions we actually have a lot of work to go through on documentation period as recent updates have changed things quite a bit. We're working on videos for each style and things generic to XenBase to provide a better experience for everyone.

    Thank you all, again if you are a customer of ours.... and don't see the "Customer Area" in the forum list, please submit a support ticket to get it fixed!

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