Solved Ticket Message Layout

[tfmore]

Russ,
Hate to start another Ticket while the other is still going, but I wanted to ask this question before I forget. In regard to the Message Layouts, we're fond of 3. However when 3 is selected, the original Message Container Border dissapears. Is there something overriding the Style Properties > Message Layout border while using 3? We'd like to use 3, but with the standard/original message container border visible. I just wanted to make sure there wasn't a setting somewhere that we missed, before altering any code.

Thank you

 

[tfmore]

We've found the Modernized Message Container settings, and have changed the border to our liking, but the top line wont show. Is this a result of using Layout 3?

 

[Russ]

Are you referring to the bar up top?

In Style Properties: └ ─ Layouts check : Enable Message Header

If that's what you're referring to of course

 

[tfmore]

I've Attached a Screenshot of the border in question.

 

[Russ]

Check: Style Properties Message Layout -> Message Container, you'll need to define the border there.

 

[tfmore]

We're working with Layout 3, so we've made the border adjustments via [XB] Message and Elements > Layouts > Modernized Message Container. As you can see in the Screenshot the border is already set. It's set for All, but only left, right and bottom are displaying. The top line is not visible.

 

[Russ]

Can you screenshot that propety for me?

 

[tfmore]

Attached.

 

[Russ]

Go to Style Properties -> Message Layout -> Message Container, remove any border properties there. It may be overwriting the property there. If that doesn't work I'll need to see it live.

 

[tfmore]

Yes we already removed all properties there, still doesn't want to show that top border for some reason. Screenshot Attached. I'll revisit this when we're live. Can't thank you enough for all the help you're giving us.

 

[Russ]

You know what this is actually aggressive CSS on our part, I've adjusted this for the next release. For now this in extra.css should work.

.XenBase .thread_view .messageList .message { border-top-width: 1px !important; }

 

[tfmore]

You know what this is actually aggressive CSS on our part, I've adjusted this for the next release. For now this in extra.css should work.

.XenBase .thread_view .messageList .message { border-top-width: 1px !important; }

Thank you for adjusting it for the next release. The temp code doesn't appear to be changing anything at all as far as I can see, defiantly doesn't make the top border show. But no worries if you're busy Russ, I know this is trivial compared to what you face each day.

 

[Russ]

Ah try:

.XenBase .thread_view .messageList .message { border-top: 1px solid #CCC !important; }

See if that adjust it, change CCC to your border color. And no worries no issue too small.

 

[tfmore]

That worked! Thanks again.