Tickets Other tickets by this user + merge function

Discussion in 'Closed Suggestions' started by Alfa1, Sep 4, 2015.

  1. Alfa1

    Alfa1 Active Member

    Often a user starts multiple tickets about the same issue. As multiple staff members may reply its essential to be able to identify similar tickets and be able to merge these.
    I sugg3est the same approach as Kayako: show the number of other tickets by this user. After clicking on this, the titles of the other tickets become visible. Then offer a way to merge tickets.
    Send the user a notification that the tickets where merged and where the new ticket can be found.
  2. NixFifty

    NixFifty Developer

    I've added an other tickets by user function.

    The merging will likely come in the feature update after 1.3.0.
    Alfa1 and Soulzz like this.

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