Pre-Sale Common Questions

Discussion in 'Pre-Sale Questions' started by Russ, Sep 22, 2014.

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  1. Russ

    Russ Designer

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    Will your styles work on my XenForo version?
    We push releases out along with XenForo as we see fit. For styles to work properly on XenForo we recommend you run the latest version of XenForo at all times. You'll usually never want to install a newer style version than your XenForo is on. For instance when we released 1.5.8 style updates you should be running at least XenForo 1.5.8 or above.

    Do you offer refunds?
    Please be sure when purchasing you have the correct product in your cart. We DO NOT give refunds for any reason. These are downloadable products, therefore once purchased we assume you have downloaded said product and are capable of using that product.

    Can my staff get support as well?
    We can add additional users to your license which will grant them access to ask questions and get support. Please submit a ticket to begin this process.

    What is the branding?
    All of our styles and add-ons come with branding unless explicit stated so. It is a single link at the bottom of the page linking back to Pixel Exit. You can remove this by purchasing the Branding Removal for each product.

    Do your styles support Third Party Add-ons?
    We do our best to code properly to allow our styles to work on all add-ons. On the rare occasion a problem pops up with an add-on just start a support thread and we'll do our best to help you out.
     
    Last edited: Nov 22, 2016
    minakshaf and CabCon like this.
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