Tickets Variables in Predefined Ticket Responses

Discussion in 'Suggestions' started by Alfa1, Aug 21, 2016.

  1. Alfa1

    Alfa1 Active Member

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    A predefined response always needs to be edited by the staff member to fill in the final details.
    The username and the staff member name for example. It would save time if these would be filled in automatically by using variables.

    For example:
    Dear $username,

    Your email address $useremail has not been verified yet. Please activate your account by verifying your email address. Instructions and helpful information can be found here: http://somelink.com
    Please read the whole page.

    All the best,

    $staffname
    $staffposition
     
    Dadparvar and NixFifty like this.

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