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Why is there no Tickets profile tab?

Discussion in 'Suggestions' started by Alfa1, Nov 24, 2016.

  1. Alfa1

    Alfa1 Customer

    Is this a bug or has this not yet been developed?
    All major addons have a profile tab to display the users content.
    It is essential for both staff as members to be able to check a users tickets on profile.
  2. Russ

    Russ Designer

    It's not a bug.

    Technically you can view all of the users tickets via the sidebar search on the tickets page itself. Not opposed to the suggestion but just wanted to point that out.
    Alfa1 likes this.
  3. Alfa1

    Alfa1 Customer

    Indeed, but that goes unnoticed when a staff member visits the member profile when there are member issues. Currently we use Kayako which has no profile integration. A small example: It happens that one staff member infracts a member for an offense the same member inquired about through the helpdesk.(which another staff member handled)
    Its handy to have all information about a member in the same place.

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