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Install the app
Setting up an admin account
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Sometimes to provide the best service, we'll need a temporary admin account to help. Here's how to create an admin account for us:
It's important that you have backups prior to providing access as problems can occur while attempting to fix things.
1.) Set up a new admin account
Go to your admin control panel -> Users -> Create new user
Set a unique username such as
Leave the email blank (not required for short-term access)
Set a unique password
2.) Add that account as an admin
Go to your admin control panel -> Groups & permissions -> Administrators:
Click the + Add administrator button
Fill in your password for your account
Type in the username from the account created in the first steps
Add user to user groups:
No need to add to any groups
These are the common ones to check unless told otherwise
Manage styles, style properties, and templates
Manage languages and phrases
Your screen should look something like this:
Click save - all done!
Few key points:
Once we're done with the account, please delete the account entirely
For long term support, we can specify an email and set up two-factor authentication.