Admin account

Sometimes to provide the best service, we'll need a temporary admin account to help. Here's how to create an admin account for us:

It's important that you have backups prior to providing access as problems can occur while attempting to fix things.

1.) Set up a new admin account

1. Go to your admin control panel -> Users -> Create new user
2. Set a unique username such as PESupport
3. Leave the email blank (not required for short term access)
4. Set a unique password

2.) Add that account as an admin

1. Go to your admin control panel -> Groups & permissions -> Administrators:
   
2. Click the + Add administrator button
3. Your password: Fill in your password for your account
4. User: Type in the username from the account created in the first steps
5. Add user to user groups: No need to add to any groups
6. Administrator type: Regular administrator
7. Permissions: These are the common ones to check unless told otherwise
   • Manage styles, style properties, and templates
   • Manage languages and phrases
   • Manage advertising
   • Manage widgets
8. Your screen should look something like this:
   
9. Click save - all done!

Few key points:

• Once we're done with the account, please delete the account entirely
• For long term support, we can specify an email and set up two-factor authentication.